Caffriend Privacy Policy

Last updated: February 2026

1. Who We Are

Caffriend Inc. (“Caffriend,” “we,” “us,” or “our”) operates the Caffriend mobile application and related services (collectively, the “Services”). Caffriend is a swipe-based professional networking platform that enables users to discover, match, and book coffee chats with other professionals.

2. Where This Privacy Policy Applies

This Privacy Policy applies to the Caffriend mobile application, our website, and any related services that link to this Privacy Policy. It does not apply to third-party services or websites that may be accessed through the Services.

3. Data We Collect

3.1 Information You Provide to Us

When you create an account or use Caffriend, you may provide the following categories of information:

Account & Contact Information

• Full name
• Email address
• Phone number
• Job title
• Employer or company
• Past work experience
• University or educational background
• LinkedIn profile URL

Profile Information

• Profile photo(s)
• Professional interests and goals
• Networking preferences and filters
• Short bio or profile text

User Content

• Private in-app messages between matched users (not SMS)
• Video chat content conducted within the app
• Photos or other content you choose to upload or share

3.2 Information Collected Automatically

When you use the Services, we automatically collect:

Usage Data

• Profiles viewed, liked, or swiped
• Matches and interactions
• Messages sent and received
• Feature usage and engagement metrics

Device & Technical Data

• Device type, operating system, and app version
• IP address
• Crash logs and diagnostic data

Coarse Location Data

• Approximate location (e.g., city or region level)
• Derived from IP address or device settings
• We do not collect precise GPS location

3.3 Subscription & Purchase Information

If you purchase a paid subscription:

• Subscription tier (Free, Pro, Premium)
• Purchase status and renewal information

Payment card details are not stored by Caffriend and are processed securely by our payment provider.

4. How We Use Data

We use the information we collect to:

• Create and manage your account
• Enable matching, messaging, and video chats
• Personalize profiles, matches, and recommendations
• Process subscriptions and payments
• Provide customer support
• Monitor and improve app performance
• Enforce our Terms of Service and community guidelines
• Detect fraud, abuse, or security incidents

Product Personalization

We personalize your experience by showing you different profiles and recommendations based on:

• Selected goals and preferences
• Filters (e.g., industry, experience level)
• App activity and engagement

5. How We Share Data

We do not sell your personal information.

We may share information:

• With other users you match or communicate with
• With service providers who help operate the Services
• To comply with legal obligations or enforce rights
• In connection with a business transfer (e.g., merger or acquisition)

6. Third-Party Services & SDKs

Caffriend integrates the following third-party services:

Stripe (Payments)

• Used to process subscriptions and in-app purchases
• Stripe may collect payment and transaction data in accordance with its own privacy policy

Twilio (OTP & Communications)

• Used for one-time password (OTP) authentication
• May process phone numbers and verification metadata

Caffriend does not control how third parties process data beyond the services they provide.

7. Messaging & Video Chats

• Video chats are live only and are not recorded or stored after the session ends
• We do not publicly display private communications

Messaging and moderation rules are set out in our Terms & Conditions.

8. How Long We Retain Your Data

We want the professional connections you make through Caffriend to be meaningful and long-lasting. However, we retain your personal data only for as long as necessary to provide the Services, for legitimate business purposes (as described in this Privacy Policy), and as permitted or required by applicable law.

Data Retention After Account Deletion

Following account deletion or closure, we retain and delete personal data as follows:

Safety and Security Retention

To protect the safety and security of our users and the integrity of the platform, we retain certain data for a limited period after account deletion or account ban. This data may be retained for up to three (3) months following account deletion or up to one (1) year following an account ban, where necessary to investigate, prevent, or address harmful, abusive, or unlawful behavior. This retention is based on our legitimate interests and the interests of affected users.

Legal and Regulatory Obligations

We retain limited information as required to comply with legal, tax, accounting, and regulatory obligations. For example:

• Transaction and subscription records may be retained for up to seven (7) to ten (10) years, depending on applicable tax and accounting laws.
• Records relating to payment disputes or chargebacks may be retained for the duration of the dispute resolution period.
• System logs and technical records may be retained for a limited period to comply with legal obligations and ensure platform security.

Customer Support and Platform Integrity

We may retain customer support communications, moderation records, and related information for up to five (5) to six (6) years from the date of the interaction. This supports user safety efforts, customer support decisions, enforcement of our Terms, and our ability to establish, exercise, or defend legal claims.

Business and Legitimate Interests

We may retain limited information related to past accounts and subscriptions for a reasonable period after account closure to support internal reporting, fraud prevention, and financial forecasting. Certain profile-related data may also be retained for up to one (1) year where necessary in anticipation of potential legal claims.

Legal Claims and Preservation Requests

Where there is an outstanding or reasonably anticipated issue, claim, dispute, or legal request (such as a subpoena or preservation request), we may retain relevant data for as long as required to comply with our legal obligations or to resolve the matter.

Anonymized and Aggregated Data

Where permitted by law, we may retain and use data that has been anonymized or aggregated so that it can no longer be used to identify you. We use such data to improve and develop our Services, enhance safety, and create new features and technologies.

9. Your Rights

We want you to be in control of your data. Below we outline the rights, options, and tools available to you regarding your personal information. Depending on where you live, your rights may vary or be described differently under applicable law. If you have any questions about your rights or how to exercise them, please contact us using the details provided in How To Contact Us.

Access, Portability, or Right to Know

You have the right to be informed about the personal data we process about you and, in some cases, to request a copy of that data.

How to exercise it: You can access and review certain personal data directly by logging into your account. You may also request a copy of your data by contacting us, and we will provide it in accordance with applicable law.

Rectification or Correction

You have the right to request that inaccurate or incomplete personal data be corrected or updated.

How to exercise it: You can update most of your personal information directly within the app by editing your profile. If you need assistance correcting other data, please contact us.

Deletion or Erasure

You have the right to request the deletion of your personal data.

How to exercise it: You may delete certain information directly within the app and can delete your account at any time through in-app settings. Once your account is deleted, we will remove or anonymize your personal data in accordance with this Privacy Policy and applicable law. You may also contact us to request deletion.

Objection (Opt-out) or Restriction

You have the right to object to, or request restriction of, certain processing of your personal data.

How to exercise it: You may opt out of certain data processing activities through your account settings where available. If additional restrictions are desired, you may contact us to submit a request.

Consent Withdrawal

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

How to exercise it: You may withdraw consent by adjusting your account settings or by changing your device permissions (for example, access to photos, camera, microphone, notifications, or location services). Withdrawing consent may limit certain features or functionality of the Services. You may also contact us for assistance.

Identity Verification and Limitations

For your protection and the protection of other users, we may request additional information to verify your identity or authority before fulfilling certain requests. This helps ensure that no one else gains unauthorized access to your personal data.

Please note that we may decline or limit requests where permitted by law, including if we are unable to verify your identity, if the request is unlawful or excessive, or if fulfilling the request would infringe upon the rights, privacy, trade secrets, or intellectual property of others.

If your request involves personal data relating to another user (for example, messages they sent), that user must submit the request themselves.

Regional Rights

Depending on your location, you may have additional rights under local privacy laws, including the right to lodge a complaint with a data protection authority or regulator if you believe your personal data has been processed unlawfully. Where applicable, you may also have the right to appeal decisions regarding privacy requests.

10. Children’s Privacy

Caffriend is intended only for individuals who are 18 years of age or older, as set out in our Terms & Conditions.

We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we become aware that we have collected personal data from an individual under 18, we will take steps to promptly delete such information and terminate the associated account.

11. Cross-Border Data Transfers

Caffriend is currently available only to users located in Canada and the United States of America. As a result, any cross-border transfer or processing of personal information occurs only between Canada and the United States.

We ensure that any such data transfers are conducted in accordance with applicable data protection and privacy laws, including implementing appropriate safeguards and contractual measures with our service providers to protect personal information during processing and storage.

12. Privacy Policy Changes

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website.

13. How To Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: info@caffriend.com

This Privacy Policy is designed to comply with Apple App Store App Privacy requirements and industry standards.